How to Create Message Templates(Carousel) for Your WhatsApp Marketing?

Carousel message templates allow you to showcase multiple products, offers, or features in a single interactive WhatsApp message. It’s ideal for eCommerce promotions, product catalogs, real estate listings, travel packages, and more.

Here’s how you can create a Carousel template in the Authkey Dashboard.

Login & Navigate

Log in to your Authkey account. From the left sidebar, navigate to:
WhatsApp → WhatsApp Template

Click on “Create New Carousel Template”

Create Template Details

• Choose the connected WhatsApp Business account number from the dropdown list.
• Provide a unique and identifiable template name (for example: Festive_Offer_Carousel_Feb2026). Avoid spaces and special characters.
• Choose the language for your template. By default, it is set to English, but you can select other supported languages if needed.
• By default, the category is selected as Marketing, and the message type is set to Carousel.

Make sure all details are accurate before proceeding to add carousel cards.

Body Message

Enter your message content in the text field.

You can personalize the message using dynamic variables such as customer name, dates, order numbers, discount percentages, or product details.

Use variables in this format (automatically included):

{{1}}, {{2}}, {{3}}

Example:

• {{1}} – Customer Name
• {{2}} – Product Name
• {{3}} – Offer Expiry Date

Carousel Card

In a Carousel message, you can add up to 10 cards, allowing you to showcase multiple products or offers in a single interactive slider.

• Each card can include one image (displayed in the carousel slider). Click on Choose File to upload the Product Image.
• Every card can have its Card text body to describe the specific product or offer.

To manage cards:

• Click on +Add Card to include more image cards (up to 10).
• Click on the Delete button to remove any card.

Buttons

You can add buttons at the end of your WhatsApp message to increase engagement and make it easy for customers to take action.

There are two types of buttons you can include:

Call to Action (CTA)

This button allows users to perform a direct action such as:

• Calling a phone number
• Visiting a website link
• Viewing an offer page

Example:

• Shop Now → Website URL
• Call Us → Business Phone Number
  

Quick Reply

This button allows customers to respond instantly with a predefined reply text.

Example:

• “Book Now”
• “View Catalog”
• “Talk to Support”
  

Quick replies help start conversations and improve response rates.

Footer (Optional)

You can add a short, punchy line at the bottom of the message. This section is optional and usually used for:

• Brand tagline
• Limited-time urgency
• Opt-out instruction (e.g., Reply STOP to unsubscribe)
• Short promotional hook
  

Example:
“Timeless elegance, crafted for you.” 

Save or Submit Template for Approval

Once you have completed all the template details, you can choose one of the following options:

• Click on “Save Draft”
  This will save the template in your dashboard so you can edit or review it later.
  The template will not be submitted to Meta for approval at this stage.
  
• Click on “Save & Send for Approval”
  This will immediately submit your message template to Meta for review and approval.

Once approved, you can start using it for campaigns through the Authkey’s WhatsApp Business API.