How to Create or Build a WhatsApp Chatbot with example?

Prerequisites

Before you start building your WhatsApp chatbot, make sure you have:

• An Authkey Account, if not create here.
  
• A WhatsApp Business Account (WhatsApp Business API enabled). You can onboard official WhatsApp business API within minutes– Step by Step Process.
  

Step 1: Login to Your Authkey Account

1. Login into Authkey Account.
   
2. Navigate to the Flow section from the dashboard.

Alternatively, you can directly visit https://flow.authkey.io/ and log in using the same Authkey credentials.
This will open your Flow Dashboard.

Step 2: Create a New Chatbot Flow

Let’s build an example of chatbot that automatically replies to incoming messages with a welcome message.

Example Flow:
When any user sends a message, the bot should respond instantly with:

Step 3: Add the Starting Point

Click on “Create New Workflow.”

Now, Click on the “+” button and select “Add Starting Point.

Click on the new Add Starting Point window.

Here, you can choose how your chatbot gets activated:

• Input Type: Message –
  Enter a specific keyword or phrase that will trigger the chatbot.
  Example: “Hi,” “Hello,” or “Info.”
  Match Type: Choose from Broad, Phrase, or Exact Match.

• Input Type: Any –
  Select this option to activate the chatbot for any incoming message.

Once done, click Save .

Step 4: Add the First Action

Click on the “+” button and choose “Add Action.”

Click on the new created Action window → choose the action type : Send Text Message With Button.

Paste the welcome message below:

Click Save.

Step 5: Create Button Conditions

Now, define what happens when a user selects a button.

1. Click the “+” icon → Add Condition.
   
2. Create three conditions:
   
   • Know More
     
   • Check Pricing
     
   • Request a Demo
     
3. Rename each condition accordingly.

Step 6: Add Responses to Each Condition

Condition 1: Know More – when user click on the Know more button, this message should be sent.

Message:

Click on the Plus button next to Know more conditions → select the add action. 

Click on the Add action window. Select the Send Text Message. Paste the Text message content and save the action.

Condition 2: Check Pricing

similarly, do the same steps.

Message:

Action Type: Send Text Message → Paste the message → Save.

Condition 3: Request a Demo

Similarly do the same steps.

Message:

Action Type: Send Text Message → Paste the message → Save.

Step 7: Add a Delayed Follow-up Message

To keep engagement active, you can send a follow-up message after a delay.

On the outermost right “+” button → Select Add Delay (1 minute).

After 1 minutes of delay send the message

Now get out of the loop and click on the outermost right Plus button → Add Action.

Now send the last message to the user to connect with the agent. 

Step 8: Send a Closing Message

Finally, add a closing message to end the chat flow politely.

✅ Your Chatbot is Ready!

You’ve successfully created your first WhatsApp Chatbot on Authkey.

Now, test it by sending a message to your WhatsApp Business number and watch your bot engage automatically.